Vinted Shoppers Share Displeasure Regarding Sizing Updates

Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.

This online marketplace has updated its sizing categories for women's and children's clothes but did not contact all shoppers about the modification.

Digital Channels Backlash

Countless users and merchants have taken to social media claiming that product pages now present a modified sizing category than originally posted because of the remapping.

The platform stated the revised method more closely matches other platforms.

They have suggested members to examine their items and adjust the sizing manually if necessary, which has left users frustrated.

Size Classification Modifications

Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.

The new system has a letter with a size spectrum like S/UK 8-10.

In some cases, the measurements have been reclassified - like an L measurement was previously a 12 but is now a UK 16-18.

Shopper Stories

Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," which is what Vinted now does.

A different member, based in Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as measurements 20-22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she explained.

Required Changes

A different user, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".

"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.

Service Background

The platform boasts over 100 million shoppers, including 18 million in the UK.

It has emerged as a preferred choice to second-hand platforms like eBay and Depop.

This isn't the first time where an unanticipated change within the service has received backlash: last year, the platform withdrew an update to its shipping options due to shopper criticism.

Kelly Hill
Kelly Hill

A seasoned digital strategist with over a decade of experience in driving online growth and innovation for businesses worldwide.